Contact Herald Lab โ Surname History PDF Help & Refunds
Clear answers ยท PDF by email ยท Physical products shipped to your door
Contact Herald Lab
Questions about a surname-history PDF, an Executive document, a Dual pack, languages, delivery timing, or a refund? Write us. We read every message โ and we answer with the same honesty we put on the documents.
Questions about your order?
Email orders@heraldlab.com and include your order number (for example #5475) so we can find your order and answer quickly. You can also simply reply to your delivery email. No order number to hand? Write anyway and we will look it up.
General questions or before you order: info@heraldlab.com
Help with your PDF (download, opening or printing): support@heraldlab.com
Email (fastest)
Please include:
- The last name to research (both surnames for Dual documents)
- Optional country or region if you know where the family name is associated
- Your order number if you already ordered
- Preferred PDF language if you are asking before checkout
What to expect โ our reassurance
- PDF by email, physical products shipped to your door. Your PDF is emailed; physical products (prints, framed editions and other keepsakes) are made to order and are usually dispatched within 5 business days (with tracking where the carrier provides it; delivery time depends on your country).
- Within 3 hours, weekends too. Custom packs are emailed to your inbox within 3 hours of a paid order, often sooner.
- 100% research guarantee. If we cannot research the surname, we refund the full purchase price. See the refund policy.
- Heraldry with meaning. The colors and symbols of a coat of arms tell a story about the name.
- We keep you informed. If research takes longer than usual, we email you โ you are not left guessing.
Before you write โ quick links
- How it works โ the full process in six steps
- FAQ โ delivery, Standard vs Executive, languages, dual-name gifts
- About Herald Lab โ who we are and what we will (and will not) claim
- Delivery & Shipping policy โ PDF delivery by email and shipping for physical products
Ready to order?
Standard $49 โ Executive $99 โ Dual $149 โ
Studio address (correspondence only โ no walk-in retail, no PDF pickup):
Herald Lab / Adv Webbing
6265 Greenwich, San Diego, CA 92122, United States
info@heraldlab.com